Mechanical Keyboards Reviews
Their policy is scam! Stay away from them!
I bought a keyboard from them, which is supposed to be brand new. I found a mark on it, so I sent them a short video as the proof to ask for a return or partial refund. They denied the partial refund, came up with a very deceptive trick: asked me to send it back and got it checked by THEIR techs. If they think it's all right, then they would charge me the shipping cost, PLUS restocking fee. Being a student and a grader at the same time is the best way to cheat. Basically, they are not responsible for any issues and can sell the same keyboard over and over again if applying this trick appropriately. They even have written it into their policy. If anything goes wrong with your item, they could easily get away with it, AND profit from you again by charging a "restocking" fee!
I then sent them back and complained about how the color was slightly different than they were posted and requested a full refund including the original shipping which they gave me.
Upon requesting the return form and stating my complaints, this whole issue was resolved within a few hours and my refund was given a few days later as the return package arrived to them.
Returns are never fun but having great customer service helped make the process barrable.
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